Frequently Asked Questions

GENERAL FAQS

  • Our location and store hours can be found HERE.

  • Koehn & Koehn has a fourteen (14) day satisfaction guarantee. Items purchased are eligible for a full refund or exchange, provided that the original sales receipt is presented, and the items are in their original, unworn condition. Find the return policy HERE.

  • We offer various payment options for your convenience, including cash, check, money order, all major credit cards, and debit cards. Additionally, jewelry financing is available.

  • You can view our complete Shipping Policy by clicking HERE.

SERVICES

  • Yes! Our Goldsmith is right upstairs and after 20+ years at the bench, she knows what she's doing. (Some say she's magic. We agree!) But don't take our word for it, check out our reviews. She is quite simply the best we've ever seen.

  • Yes! We mentioned our Goldsmith is one of the best in business, right? Well she is instrumental in transforming your visions into the real thing. We look at custom design as a collaborative process with three important elements: our Sales Associates, our Goldsmith and YOU. Whether you want us to duplicate something you've admired online, or you'd like to create something completely original, we got this. There isn't much we can't do. (And as always, we'll do it right, or not at all. It's the only way.) Click HERE to see a small portfolio of our work.

  • Yup...we gotchu! We provide a nationwide warranty as part of The Preferred Jewelers International Network. (Pretty cool for a local business, eh?) And nope, it doesn’t cost you anything! It’s like getting your brakes or tires replaced BEFORE you notice anything is wrong. Yes, we want to see you every six months, but in the end it will save you time and money. And to stick with the car analogy, it's like getting a FREE car wash every time you visit. (Trust us, "No visit" warranties aren't what they're cracked up to be.) Click here to learn more about our Warranty.

FINANCING

  • To apply in person, simply stop by our store. Remember to bring a valid government-issued ID, such as a driver's license, U.S. passport, military, or state-issued identification, along with contact information for at least four (4) references. If you are not near our location and would like to learn more about financing options, click HERE or get in touch by phone at 262.338.1600. One of our Rockstar Team members is thrilled to assist you.

  • Koehn & Koehn Jewelers has plenty of financing options to help you get the jewelry you deserve. We offer a variety of options we trust you'll love. What does good financing look like to you? Convenient monthly payments? Special financing? Short terms? We've got you covered. See our latest financing options HERE.

    *Subject to credit approval. Some restrictions apply. See store associate for details.